From Berkheimer Announcement:
Berkheimer is pleased to introduce the launch of our new Live Web Chat feature as part of our multichannel contact system to service your tax needs.
This new communication channel gives Berkheimer further opportunities to interact with customers quickly and continue to increase customer satisfaction.
Customers will now have the ability to chat with a live Customer Care Representative during the hours they are available.
In addition to addressing customer questions and concerns, during the live chat we can also direct our customers to specific pages on our website ensuring that they can find exactly what they need in a timely manner.
We invite you to try our Live Web Chat feature as an added way to communicate with Berkheimer and allow us to continue to provide you with outstanding customer service.